Terms and Condtions
Terms and Conditions
Payment must be made in full when placing an order unless you are having personalised items made. Payment can be made by PayPal (no account required), or I can take debit or credit cards over the phone.
Items can be made to order, the process will be that once a design and price has been accepted, an invoice will be issue. If there are any changes to the design then a new price will be agreed upon, if the change is made by the customer then you must agree to the new price before any changes may be made. If the change is down to myself, I will endeavour where possible to absorb the cost but reserve the right to alter any quote. Personalised items require a 30% deposit on ordering (non refundable) and the balance will be due 7 days prior to delivery. We will agree a time scale and you will be contact by email to be advised when the items are ready for delivery, balance must be paid 7 days prior to your despatch date.
Please ensure that all information on anything that has been personalised is correct before an item is made.
I will aim to post all items within two working days.
Contract is formed on all orders, standard and personalised, on dispatch.
Postage is by weight, and is calculated at checkout. all orders sent by second class signed for unless you choose 1st class signed for delivery
and for Local Delivery in Dundee city is £2.00
International orders is £15.00 per order.
Prices may increase over period of time, but will only apply to future orders made.
Cancellation and Refunds
You can cancel any standard orders, if the item has already been despatched please refuse the item and it will be sent back to me, I will then refund on receipt of items. Once delivered, any returns will be at your own expense, unless found to be faulty. Refunds for all returns will be refunded once they have been examined. Confirmation will then be sent, items that are not found to be faulty will be refunded on original purchase price and delivery postage only. Returns must be within 14 days of delivery with prior notification.
You cannot cancel any personalised orders once started. Please remember there would have been a lot of work gone into the preparation beforehand and that items may have been ordered in especially for your order.
If a personalised order becomes faulty please contact me.
You now have 30 days to send back for a full refund. Return postage will only be refunded on return and examination of the faulty item. I do not offer any pre-paid labels.
In the first instance please email me with photographs of the damage.
By downloading the digital product content within 14 days, you waive your right to cancel.